Reference

Your Account Rules, Clear and Straightforward

Our terms set out how your account works, what you can do in the lobby, how deposits and withdrawals process, and how we keep your data safe.

Account creation and verificationDeposit and withdrawal rulesGameplay, winnings and account closureYour data and account securityHow to contact us about your account

Explore the Lobby Read FAQ

What Our Terms Cover

mamend4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on mamend4d, you agree to follow our terms. These cover who can join (you must be of legal age where you live), how deposits and withdrawals work through DANA, OVO, GoPay and QRIS, what happens if you break the rules, and

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how we handle disputes. Your account is yours alone — you're responsible for keeping your login and password secure, and for all activity that happens under your name. Withdrawals are verified to match your account holder details; this protects you and us from fraud. Gameplay outcomes
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depend on the game provider's systems, not on us. If you spot a problem with your account or a transaction, reach out to our support team within 30 days so we can investigate. Access and eligibility depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Reach Our Team About Terms Questions

Live Chat Our support team is available in the lobby on desktop and mobile. Open the chat widget in the bottom right corner to ask about account rules, deposits, withdrawals or any terms concern.

Email Support Send account or terms questions to our support address. Include your account username and a clear description of your question. We aim to reply within 24 hours during business days.

In-App Help Open the Help or Account Settings menu inside the mamend4d app or lobby. You'll find links to our full terms, guides on deposits and withdrawals, and contact options.

YOUR PROTECTION

How We Protect Your Account and Data

Account Security

Your password is encrypted and never shared. We monitor for unusual login attempts and can lock your account if we spot suspicious activity. Always use a strong password and never share your login details with anyone.

Deposit and Withdrawal Verification

Withdrawals are verified against your account holder name and linked bank details. This means you must withdraw to the same payment method you used to deposit, which prevents fraud and keeps your winnings safe.

Data Retention

We keep your account data, transaction history and login records for as long as your account is active, plus 3 years after closure for compliance and dispute resolution. We never sell your data to third parties.

Cookie and Tracking

We use cookies to keep you logged in, remember your preferences and prevent fraud. You can manage cookie settings in your browser. Some cookies are essential for your account to work securely.

Request Your Data

You can ask us for a copy of all data we hold about you, or request that we delete your account and wipe your records. Contact support with proof of identity and we'll process your request within 30 days.

Dispute and Complaints

If you believe a transaction was wrong or your account was accessed without permission, contact support immediately. We investigate within 7 business days and communicate our findings to you in writing.

Terms & Conditions Questions Answered

If you violate our terms — such as using multiple accounts, sharing login details, or attempting fraud — we can suspend or close your account. Winnings may be forfeited, and your funds held during investigation. We'll notify you of the reason and any next steps.

Yes. You can request account closure at any time through the account menu or by contacting support. Outstanding withdrawals will be processed first. Once closed, you can reopen an account after 30 days, depending on local law.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click the link, create a new password, and log in. If you can't access your email, contact support with proof of identity.

Withdrawals to DANA, OVO, GoPay and QRIS usually reach your account in under 5 minutes during business hours. Bank transfers may take 1–3 business days. We verify all withdrawals before processing to prevent fraud.

Your deposits are held in segregated bank accounts separate from our operating funds. This means even if mamend4d faces financial trouble, your money stays secure. We keep records of every deposit and can trace it if needed.

Contact support right away with details — your username, the date, amount and game involved. We investigate all reports within 7 days and will adjust your balance if we confirm an error. Keep a screenshot if you can.

Game outcomes are final once the round ends and is recorded in our system. We cannot reverse or dispute bets. If you believe a technical glitch affected the outcome, contact support with the game ID and time — we'll review the provider's records.

Your Account Rules, Clear and Straightforward

Reach Our Team About Terms Questions

How We Protect Your Account and Data

Account Security

Deposit and Withdrawal Verification

Data Retention

Cookie and Tracking

Request Your Data

Dispute and Complaints

Terms & Conditions Questions Answered

01 What happens if I break the terms?

02 Can I close my account anytime?

03 What if I forget my password?

04 How long does a withdrawal take?

05 Are my deposits protected if mamend4d has a problem?

06 What if I spot an error in my account or a transaction?

07 Can I dispute a bet or game outcome?

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